WS6 Emotional first aid

Workshop date: Please enquire
Workshop commences: 9.30am
Workshop concludes: 5.00pm
Workshop venue: To be negotiated
Workshop fee:

Per participant fee: AUD $ 396.00 (incl. gst)

[venue, catering and facilitator travel costs additional]

How do I register? Click here
Enquiries? Email: or phone 1300 057 303

How could this workshop make a difference to your practice as a manager?

‘How you respond to the issue, is the issue’ … Frankie Perez

People working under stress and fatigue tend to get emotional. This workshop will equip managers to respond to emotional situations with confidence. By recognizing signs of emotional distress early and intervening appropriately, relatively contained situations can be prevented from festering into emotional meltdowns, team disintegration, wasted time and reduced productivity and efficiency.

What are the topics covered in the workshop?

  • Common situations associated with deployments that trigger emotional responses
  • Signs of emotional distress
  • Occupational/workplace health and safety responsibilities
  • Common psychological injuries that can benefit from emotional first aid
  • Psychobiology of emotionality
  • Effective interventions informed by neuroscience
  • Being clear on your role as a manager
  • Levels of emotional support
  • How to approach, respond, listen, support and manage
  • Practical assistance
  • Emotional first aid in relation to psychological and mental health first aid
  • When referral is required
  • Proactive emotional first aid messaging – developing a culture of support
  • Implications for supporting deployees in the exit, re-entry and reintegration phases of a deployment
  • Emotional resilience for managers

What are the take-aways from this particular workshop?

Participants will leave this workshop having practiced applying basic emotional first aid skills to situations that are typically encountered as a manager either on deployment or when working with staff remotely. As well feedback from the facilitator will be offered during simulation and role plays. Participants will also receive a compilation of useful resources and ideas.

How is the training conducted & facilitated?

Training is conducted in small groups to ensure that training is tailored to meet the needs of workshop participants. All training is designed specifically for the context of managers working in international humanitarian or development agencies. Participants are invited to share their goals and level of experience with the facilitator prior to the training.

Workshops are facilitated in a strongly interactive and specifically contextualized way for those working in the international humanitarian and development sector. Workshops aim to be engaging and may use a variety of training & learning modalities such as contextualization, case examples, participant experience, application of frameworks, demonstration, mini seminars (based on research & practitioner experience), reflective activity, mapping & analysis, group discussions, brainstorming, problem-solving, film clips, hypotheticals and simulations, quizzes, participant-led presentations, role plays (for trying out new skills), coaching and structured peer consultation processes.

Who is the facilitator?

Amanda Allan is the facilitator of this training. She is a psychologist with extensive experience working with international aid agencies, humanitarian aid workers and volunteers. Her work is largely informed by years of professional practice in counselling, briefing & debriefing, facilitating, consulting, mentoring, coaching and education as well as research undertaken as a PhD student at the University of Melbourne over a prolonged period. Amanda led the first Australian 3-day forum in 2003 that envisioned a charter for systematically strengthening the psychological support of aid workers involved in humanitarian work. She also founded the Mandala Foundation and was its executive director up until 2012.

Is there any follow-up to the training such as coaching and mentoring or further training opportunities?

A feature of Amanda’s training is not only its tailored approach but the opportunity for follow-up mentoring or coaching. This is offered on a small group basis or individually by Skype or phone. Amanda also offers regular peer consultation opportunities for participants who have attended her workshops previously and who are interested in an opportunity for review, reflection, reinforcement or refreshment of concepts covered in previous workshops.