WS20 Giving feedback

Workshop date: Friday, 8th November, 2019
Workshop commences: 9.30am
Workshop concludes: 5.00pm
Workshop venue: The Travel Inn, corner of Grattan and Drummond Streets, Carlton (Melbourne, Victoria, Australia)
Workshop fee:

AUD $ 286 (incl. gst)

Payment by EFT on receipt of invoice
or by credit card on day of training (requiring $50 non-refundable EFT deposit)
* 15 % early bird discount rate available – payment in full 1 month prior to training date

How do I register? Click here
Enquiries? Email: or phone 1300 057 303

How could this workshop make a difference to your practice as a manager?

Giving and receiving feedback is crucial not only for the success of projects but plays a critical role in maintaining the motivation and wellbeing of each member of a team. This workshop is a strongly skills-based training and will link effective practice to current thinking emerging from the field of neuroscience and human resource management.

What are the topics covered in the workshop?

  • Rationale for giving and receiving constructive feedback
  • Creating a feedback-savvy management culture & context
  • Feedback that has gone well and not so well
  • Emotional considerations in the giving and receiving of feedback
  • Management of emotions
  • Working with different personalities
  • Working cross-culturally
  • Critical listening skills
  • Giving and receiving feedback role play practice
  • Integration of feedback into role function and management practices
  • Following up feedback sessions
  • Feedback and performance management processes

What are the take-aways from this particular workshop?

Knowledge of how to create a management culture that is open for receiving as well as giving feedback in a timely and responsive way.  Participants will also learn and practice ways of giving feedback to assignees in a variety of situations. Feedback from the facilitator offered during role play practice.

How is the training conducted & facilitated?

Training is conducted in small groups to ensure that training is tailored to meet the needs of workshop participants. All training is designed specifically for the context of managers working in international humanitarian or development agencies. Participants are invited to share their goals and level of experience with the facilitator prior to the training.

Workshops are facilitated in a strongly interactive and specifically contextualized way for those working in the international humanitarian and development sector. Workshops aim to be engaging and may use a variety of training & learning modalities such as contextualization, case examples, participant experience, application of frameworks, demonstration, mini seminars (based on research & practitioner experience), reflective activity, mapping & analysis, group discussions, brainstorming, problem-solving, film clips, hypotheticals and simulations, quizzes, participant-led presentations, role plays (for trying out new skills), coaching and structured peer consultation processes.

Who is the facilitator?

Amanda Allan is the facilitator of this training. She is a psychologist with extensive experience working with international aid agencies, humanitarian aid workers and volunteers. Her work is largely informed by years of professional practice in counselling, briefing & debriefing, facilitating, consulting, mentoring, coaching and education as well as research undertaken as a PhD student at the University of Melbourne over a prolonged period. Amanda led the first Australian 3-day forum in 2003 that envisioned a charter for systematically strengthening the psychological support of aid workers involved in humanitarian work. She also founded the Mandala Foundation and was its executive director up until 2012.

Is there any follow-up to the training such as coaching and mentoring or further training opportunities?

A feature of Amanda’s training is not only its tailored approach but the opportunity for follow-up mentoring or coaching. This is offered on a small group basis or individually by Skype or phone.  Amanda also offers regular peer consultation opportunities for participants who have attended her workshops previously and who are interested in an opportunity for review, reflection, reinforcement or refreshment of concepts covered in previous workshops.