Terms, Conditions and Privacy Policy

Welcome to The Humanitarian’s website!

If you continue to browse and use this website, you are agreeing to comply with and be bound by the terms and conditions of its use. These terms and conditions govern your use of our services and apply to all users of this website and services provided through this website. The Humanitarian reserves the right to modify these terms and conditions from time to time.

User responsibilities

Any information provided on this website does not constitute professional advice and users should not rely on any information provided through this website without seeking independent advice from a qualified professional person. Users should undertake their own investigation and research to determine whether the information or services provided or offered through this website are appropriate for their own personal circumstances.

The Humanitarian makes every attempt to verify that the information contained on this website or provided to the user through the website is correct and accurate, but does not assume any responsibility or liability for any error, omissions or inaccuracy in that information.

The Humanitarian does not make any express or implied claims as to any outcomes which may be achieved by the user as a result of the use of its services. The Humanitarian does not accept any liability for any damages caused as a result of the implementation of any advice provided by The Humanitarian.

Intellectual property

This website contains copyright material, trademarks, and other proprietary information. The user must not modify, publish, transmit, participate in the transfer or sale of, create derivative works of, on in any way exploit, in whole or in part, any intellectual property or proprietary material appearing on the website.

All images and text appearing on the website are either owned by or licensed for use by The Humanitarian and reproduction of this material is strictly prohibited. The user may not copy, use or exploit in any way any of the images or text appearing on the website without express permission of The Humanitarian. The Humanitarian reserves the right to terminate the provision of any services to users who are found to be engaged in such activity, and to take further legal action to prosecute any infringement of intellectual property rights as required.

Access rights

Users must be over the age of eighteen (18) in order to book an appointment or access The Humanitarian’s services through the website.

Any information provided by the user to access the Humanitarian’s services or to book an appointment through the website must be correct, complete and accurate. The Humanitarian reserves the right to refuse to accept bookings or provide access to The Humanitarian’s services in the event that information provided by the user is not correct or provided in bad faith.

Users may not use the website for any commercial purpose unless expressly permitted by The Humanitarian. This includes any co-branding, framing or inclusion of hyperlinks to this website.


This website may contain hyperlinks to third party websites which are not operated by or affiliated with The Humanitarian. The Humanitarian does not take any responsibility for the content of any website attaching to those links and such hyperlinks are to be accessed at the user’s own risk.


The Humanitarian does not guarantee or warrant that any downloadable content from the website will be free of any viruses, worms, Trojan horses or other malicious code. The user is responsible for implementing sufficient protection measures to protect against any malicious attacks to their computer systems.

Privacy Policy

This Privacy Policy governs the manner in which The Humanitarian collects, uses, maintains and discloses information collected from users of this website and applies to all products and services offered or delivered by The Humanitarian through this website.

What may be collected

  • Name
  • Contact information, including email address, mailing address, phone number.
  • Credit card information.
  • Other information relevant to client services provided by yourself or by your employer/ organization (see also specific service terms and conditions)

Personal Information will only be collected for purposes which are directly related to our functions or activities under the Privacy Act 1988 (Privacy Act), Freedom of Information Act 1982 (FOI Act) or the Australian Information Commissioner Act 2010 (AIC Act), and only when it is necessary for or directly related to such purposes.

How is information gathered or used?

We may collect personal information from users in a number of ways, including when users register on the site, place an order, fill in an online form or utilise other services, features or resources made available through our website.

Information is gathered and used for:

  • Periodic communication about services or resources that may be of interest to clients
  • Internal record keeping
  • Payment processing
  • Professional compliance
  • Service delivery
  • Customer Service improvement
  • Personalize user experience
  • Website improvement
  • Running promotions, contests, surveys or other website features
  • To send periodic emails or newsletters

Users may refuse to supply personal information upon request, however this may restrict or prevent them from engaging with certain activities or functionalities of the website.

Sensitive information

Sensitive information is collected when a service is requested. Information collected may include contact details, professional information, demographic information, reason for requesting the service, service goals, participation requirements, assignment information, special need requirements, invoicing and refund details.

The Humanitarian does not seek to collect personal information without your consent. Any personal information supplied by a 3rd party (eg employer / organization) should only be provided to The Humanitarian with your consent.

Any information provided by a 3rd party employer /organization will be checked with you for accuracy at the time of consultation.


Any of your personal information will not be shared with a third party by The Humanitarian without your consent unless it is required under law or in an emergency.  At no time will details provided directly by you or your employer be used for marketing purposes.

We may share generic aggregated demographic information which is not linked to your personal information with third parties for the purposes of delivering and improving the delivery of our services.


Clients of The Humanitarian are frequently based overseas. The Humanitarian cannot control data that is shared (with your consent) with overseas based employers.

Every effort has been taken to secure virtual use platforms, however, it is wise to assume that services provided through platforms such as COViU or ZOOM are not always 100% secure and clients need to familiarize themselves as to the limitations of consultations of such.

Controlling your personal information

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable.

Please direct correspondence to psy@thehumanitarain.com.au if you would like a copy of information held.

If you believe any information held about you is outdated or inaccurate, please email The Humanitarian at your earliest convenience.

Unsolicited information

In the event that unsolicited information is received via The Humanitarian‘s website, and is not pertinent to service provision, that information will not be retained.


The Humanitarian is committed to ensuring that your information is secure. In order to mitigate unauthorized access or disclosure, suitable electronic & managerial procedures to safeguard and secure the information The Humanitarian collects online is applied such as implementing SSL (Secure Sockets Layer) and using reputable web support services.

Technical information

Your domain name, IP address & time of accessing the website is information that The Humanitarian’s web provider is able to collect and analyse.

The Humanitarian contains links to enable you to visit other websites of interest easily.  However, once you have used these links to leave the website, you should note that The Humanitarian does not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sits are not governed by this website privacy. Accessing such websites is subject to that website’s own terms and policies.


A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.

Cookies allow web applications to respond to you as an individual.  The web application can tailor its operations to your needs & preferences. The Humanitarian uses traffic log cookies to identify which pages are being used. This helps to analyse data about web page traffic and improve the website.

This information is only for statistical analysis purposes and then the data is removed from the system.  A cookie in no way gives access to your computer or any information, other than the data you choose to share.

Most web browsers automatically accept cookies but you can usually modify your browser setting to decline cookies if you prefer. This may however cause some parts of the website not to function properly.


You may not use this website for unlawful purposes including infringing the rights of others.

Access to your personal information is limited to authorized personnel working for The Humanitarian.

While The Humanitarian has security measures in place (such as SSL), clients need to acknowledge that data transmission via the internet is not ever considered to be 100% secure.

The Humanitarian assumes no responsibility for any technical malfunctions, viruses, inconvenience or damage from using this website.

Social media

The Humanitarian operates a business that provides psychological services. Individuals who engage with The Humanitarian‘s social media platforms need to consider any impact on the status of their personal privacy & confidentiality and be aware of the potential public and sector exposure of which any engagement may result.

Facebook and Twitter will not be used for individual communication purposes.  Please email psy@thehumanitarian.com.au if you wish to communicate with The Humanitarian for personal or consultation reasons.

Articles and general information of interest and pertinent to the work or wellbeing of aid workers will be posted on Facebook and Twitter.

The Humanitarian will not reciprocate or endorse personal social media posts. Please do not use phone messaging on social network sites to contact The Humanitarian. These sites are not secure. Instead, please email messages to psy@thehumanitarian.com.au.

It is recommended to be cautiously aware of the personal and demographic information that is collected by social media software and technology as a condition of using its platforms.


Any posts providing a testimonial to the services of The Humanitarian are not permitted and will need to be removed in compliance with the Australian Health Practitioner Regulation Agency (AHPRA) regarding testimonials and the practice of psychology.


The content provided on this website is for resource and service information purposes only.  It does not replace specific advice that may be warranted and pertinent to a client’s or customer’s circumstances.

Contact information

Any questions regarding this Privacy Policy, our website practices, or any complaints regarding content of this website may be directed to us at:

The Humanitarian

Phone: (+61 1300 057 303

Email: psy@thehumanitarian.com.au

Postal Address: The Humanitarian, PO Box 1173, Carlton. 3053